Cancellation policy

1. How to cancel

Any of these ways works, no reason needed:

• On the site: Settings → My subscription → "Cancel subscription" (in parent view).
• By email: hello@shiurprati.com, from your account's email address.
• On PayPal: in your PayPal account → Settings → Payments → Manage automatic payments.

PayPal emails you a cancellation confirmation, and the status updates right away in Settings → My subscription.

2. What happens after you cancel

• Auto-renewal stops right away, and there are no further charges.
• Your kids can keep learning until the end of the period you've already paid for (week, month or year). After that, access to lessons stops.
• Your account data (profiles, files, progress) is kept so you can come back. You can ask us to delete it at any time.

3. Cancelling within 14 days (distance purchase)

Under Section 14C of the Consumer Protection Law, you can cancel within 14 days of your first payment (or of receiving the document with the transaction details, whichever is later). In that case we'll refund what you paid, minus a cancellation fee of 5% of the price or ₪100, whichever is lower, as permitted by the Consumer Protection Regulations (Cancellation of Transaction). The refund goes back to your PayPal payment method within 14 days of receiving your cancellation notice, and lesson access ends with the refund.

Senior citizens (65 and over), people with disabilities and new immigrants (up to 5 years from immigration) may cancel within 4 months under Section 14C1 of the Law, if the transaction included a conversation between the business and the customer.

4. Cancelling after 14 days

• Weekly or monthly plan: cancelling stops future charges. The current period has already started, so it isn't refunded, and the service continues until it ends.
• Yearly plan: you can cancel at any time. We'll refund the share of the full months left in the year, based on the monthly price used to calculate the yearly plan, and the service ends at the end of the month you cancelled in.

5. Wrong charge or technical issue

If you were charged by mistake, or the service didn't work because of a problem on our end, write to us and we'll look into it and fix it, including a refund when due. You can also open a dispute on PayPal.

6. Receipts

A receipt is emailed for every payment and also appears in Settings → My subscription. A full refund comes with a cancellation receipt.

7. Business details

Shiur Prati (exempt dealer) · hello@shiurprati.com